Patient Satisfaction Research on the Central Physician Appointment System: A Public Hospital in Southearstern Anotolia

Patient Satisfaction in the Central Physician Appointment System

Abstract

Fast patient reception, admission and registration processes have a positive impact on patient satisfaction.  Well-organized appointment systems are also effective in the smooth functioning of registration and acceptance processes.  The study was conducted to determine patient satisfaction in the Center Physician Appointment System.  The data was collected through a face-to-face survey in a public hospital in April and May 2022, through random sampling with a survey set developed by the researchers through literature research.  The data collection tool contains a total of 39 questions, 6 demographic, 32 Likert-type, and 1 open-ended.  Cronbach's Alpha coefficient was calculated as a = 0.852.  Of the participants in the research, 24.9% came to the health institution by phone, 7.5% by internet, 52.9% by both internet and phone, 6.9% by making an appointment through their relatives, and 7.3% without appointment. has been seen. The level of satisfaction with the system was calculated as 9% low, 17.3% medium and 74.3% high.  Despite the high level of satisfaction, it was determined that the participants were not able to make an appointment with the institution, date and doctor they wanted